Koliskolis

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Problems and what to do

No courier, expired request, parcel too big, cancelling, reporting.

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19 articles

No courier availableNobody is online near you, or nobody accepted in time.The courier search expiredNo courier took the delivery in time: it is cancelled.The request expiredThe recipient or you did not finish in time.The recipient declined the requestYou are notified. Nothing is debited.Payment expiredThe delivery was not paid in time: it is cancelled.The parcel is too big or too heavyThe chosen vehicle cannot carry it.“This place is not served yet”The pickup or delivery is outside the open areas.The trip is too longThe two locations are too far apart for a Kolis delivery.My position is not found or not preciseThe app cannot find where you are, or the accuracy is low.I don't get the sign-in codeThe SMS is late or the code is refused.The delivery code is refused or lockedAfter too many wrong tries, the delivery is locked for your safety.Cancelling a request or a deliveryThe sender can cancel for free before pickup.How refunds workThe money goes back to your Kolis wallet.Reporting a problemDamaged parcel, not received, wrong parcel or other: tell us.The delivery was cancelled by the other party or by KolisYou get a notification. Here is what to do.“This request has already been answered” or “is no longer open”The request was already accepted, declined, cancelled or completed.I can't send any more requestsYou have too many requests waiting for an answer.My review was hiddenAfter reviewing a report, the team hid the review.“Something went wrong”Something did not work. Here is how to retry.

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