Reporting a problem
Damaged parcel, not received, wrong parcel or other: tell us.
Steps
- Open the tracking page and tap “Report a problem”.
- Choose what happened: damaged parcel, parcel not received, wrong parcel, other.
- Describe the problem in a few sentences.
- Tap “Send the report”.
You can report once the parcel is picked up, delivered, or the delivery failed or was cancelled.
The team looks at every report. Reply time: shown in the app.
During the review, the amount stays in reserve.
One open report per delivery and per person.
Adding photos is coming soon.
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Cancelling a request or a deliveryContacting supportThe delivery code is refused or lockedCan't find your answer?
Write to us and include your delivery reference. Never tell us your delivery code.
Contact supportsupport@kolis.delivery