The delivery code is refused or locked

After too many wrong tries, the delivery is locked for your safety.

What to do

Courier: check the code with the recipient. It is on their tracking page.
After several wrong tries, the delivery is locked.
Write to support with the delivery reference: the Kolis team can unlock the code.
Recipient: give the code only to the courier handing you the parcel.

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Write to us and include your delivery reference. Never tell us your delivery code.