The delivery code
A code you give to the courier only when you hold the parcel.
Steps
- Open the tracking page: your multi-digit code is shown there.
- Wait for the courier and check the parcel.
- Give the code to the courier only at handover.
- The courier enters it in their app. The delivery is confirmed.
Never give the code before you have the parcel, not by phone and not by message.
The sender cannot see the code. They only know the recipient gives it.
The courier is paid only after entering the right code.
Was this article helpful?
Related articles
The delivery code is refused or lockedStaying safeCan't find your answer?
Write to us and include your delivery reference. Never tell us your delivery code.
Contact supportsupport@kolis.delivery