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Last updated: 12 November 2026 · Version 2026-11-12-d1
These terms apply to everyone who uses Kolis: customer, recipient, independent courier or merchant. Please read them before your first order.
Kolis (kolis.delivery) is a parcel delivery platform. It connects customers with independent couriers.
Operator: Kapeje Solutions Inc.
Registration number: 1182775438.
Contact: support@kolis.delivery (help), privacy@kolis.delivery (personal data), legal@kolis.delivery (legal questions).
Kolis provides the matching tool, tracking, payment and support. Unless the app says otherwise, Kolis does not carry the parcel itself.
Kolis Eat (meal ordering, eat.kolis.delivery) is a separate service with its own terms. When a Kolis Eat restaurant has an order delivered by Kolis, the delivery is also subject to these terms.
Kolis is not intended for minors.
The information you give must be accurate. Keep your access private.
Tracking links and delivery codes are personal. Share them only with people involved in the delivery.
You are responsible for what is done with your account, unless you tell us without delay about unauthorised use.
Before you confirm, the app shows the total price, any supplements, taxes where they apply and the chosen service level. You can check and correct your order.
The order is concluded when you confirm it and Kolis or a courier accepts it. You receive a confirmation.
The price depends on distance, parcel and service level. The rates in force are those shown in the app when you order. They may change for future orders.
The price is shown in the currency of the delivery country.
Depending on the country and your profile, you can pay with a prepaid wallet or another method offered in the app. Mobile money payment will be added when it becomes available: it is not available yet.
The prepaid wallet is a balance for using the platform. It is not a bank account and earns no interest.
Top-ups and refunds follow the rules in the app. Unused balance may be refunded under the conditions shown.
Cash payments are not accepted in the African countries where Kolis operates, unless the app says otherwise.
Payments are processed by third-party payment providers. Kolis does not keep your card or mobile account details.
You can cancel from the app or the tracking link until the courier has picked up the parcel.
If no courier has been assigned yet, cancellation is free.
After a courier is assigned or on the way, cancellation fees may apply. They are shown before you cancel.
If Kolis cannot find a courier, or the delivery fails because of us, you are refunded in full, to the same payment method or to your wallet balance.
Kolis offers service levels (for example standard and express). Times shown are estimates, unless the chosen service level contains a written commitment.
A delay may come from traffic, weather, a parcel or address that was badly described, or an absent recipient. Kolis does its best to limit delays.
In case of a significant delay, contact support. Depending on the service level and the cause, a goodwill gesture or partial refund may be granted.
You must never send:
Size and weight limits are those shown in the app for each service level and city. A parcel outside the limits may be refused.
The courier may refuse a suspicious parcel or ask to open it in your presence. Kolis may report any illegal shipment to the authorities.
If you send a prohibited or wrongly declared parcel, you are responsible for the damage and penalties that result.
The recipient receives a tracking link and a code. They should give the code to the courier only when the parcel is handed over.
The code confirms handover. If the code is given to someone else, the handover is treated as done.
The recipient can follow the delivery, report a problem and rate the delivery without creating an account.
The recipient is not a party to the payment. The customer remains responsible for the order.
The courier is an independent professional. They are neither an employee nor an agent of Kolis. They choose when and which deliveries to accept.
They must give accurate information, have a verified file, and follow the law (licence, insurance, road and trade rules).
They must look after the parcel, respect the delivery code, never open the parcel and never use a customer's details outside the delivery.
If the app provides for it, they pay a guarantee deposit. Kolis takes a commission and its fees. The amounts are in the app's rate grid.
Their earnings are paid under the app's rules. They are responsible for their own taxes and contributions.
Kolis may check the courier's file, at sign-up and afterwards.
The merchant orders deliveries for its own customers. It is responsible for the legality of the goods, the accuracy of addresses and the information given to its customers.
It keeps its API keys secret and remains responsible for requests made with them. It follows the documentation and usage limits.
It tells its customers that their delivery data is passed to Kolis, and it has a legal basis to do so.
API fees, plans and payouts follow the merchant's rate grid. Kolis may suspend a key in case of abuse or risk.
Notifications (webhooks) are sent on a best-effort basis: the merchant must handle failures and duplicates.
Declared value: you can declare the parcel's value when ordering, if the service level allows it. Without a declaration, compensation is limited.
Nothing in these terms excludes the liability of Kolis or a courier for intentional misconduct or gross negligence, or anything the law does not allow to be excluded.
Kolis is not responsible for the contents of the parcel, for delays or losses caused by events outside its control, or for false information given by the customer.
Disputes: write to support first. Support reviews the evidence (photos, delivery history, messages), hears the parties and replies within a reasonable time. Refund decisions follow these terms and the law.
After a delivery, the customer and recipient can rate the courier and the service. The courier can also report a problem with a delivery.
Reviews must be honest, polite and based on a real delivery. Insults, discriminatory remarks, personal data and fake reviews are forbidden.
Kolis may moderate, hide or remove a review that does not follow these rules. A rating can be challenged with support.
Ratings are used to improve the service and to decide couriers' access to the platform.
Kolis may suspend or close an account, or block a link or an API key, in case of fraud, abuse, prohibited parcels, violence, breach of these terms or legal obligation.
Unless it is urgent or required by law, we will tell you and you can respond. You can ask for a decision to be reviewed at support@kolis.delivery.
You can close your account at any time. Deliveries in progress must be completed. Wallet balance is handled under the "Payment and wallet" section.
Some data is kept after closure, as set out in the privacy policy.
We may change these terms. We show the update date at the top of the page. For an important change, we tell you in the app or by message before it takes effect.
Orders already confirmed remain governed by the terms in force when they were placed.
These terms are published in French and English.
We first look for an amicable solution: write to legal@kolis.delivery or to support.
In all cases, the rights the law gives you as a consumer are not removed.
Help and orders: support@kolis.delivery.
Personal data: privacy@kolis.delivery.
Legal questions: legal@kolis.delivery.