Staying safe

A few simple habits protect your money and your parcels.

Never share your sign-in code received by SMS.

Give the delivery code only to the courier handing you the parcel, in person.

Support does not need your delivery code or your card number.

Kolis links are personal: do not forward them.

In doubt? Write to support.

Was this article helpful?

Can't find your answer?

Write to us and include your delivery reference. Never tell us your delivery code.