Cancelling a request or a delivery
The sender can cancel for free before pickup.
Steps
- Open the tracking page.
- Tap “Cancel the request” (or “Cancel the delivery” if a courier is assigned).
- Pick a reason if you wish (change of plan, too long, other).
- Confirm with “Yes, cancel”.
Before a courier accepts: nothing was debited, cancelling is free.
Courier assigned, parcel not yet picked up: full refund to your wallet.
After pickup: only the Kolis team can cancel. Use “Report a problem”.
The recipient cannot cancel: they can decline the request before accepting it.
Was this article helpful?
Related articles
How refunds workReporting a problemWhen is the money taken?Can't find your answer?
Write to us and include your delivery reference. Never tell us your delivery code.
Contact supportsupport@kolis.delivery