The delivery was cancelled by the other party or by Kolis
You get a notification. Here is what to do.
What to do
- Open the notification to see the details.
- If you had paid, check the refund in your wallet.
- Create a new request if you still want to send the parcel.
- If you think it is a mistake, write to support.
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How refunds workContacting supportCan't find your answer?
Write to us and include your delivery reference. Never tell us your delivery code.
Contact supportsupport@kolis.delivery