‹ Help center › Problems and what to do

No courier available

Nobody is online near you, or nobody accepted in time.

What to do

  • You can still order: the delivery is cancelled at no cost if nobody answers within the planned time (shown in the app).
  • Try again in a few minutes. Couriers go online throughout the day.
  • Check that your parcel is not too big for the chosen vehicle.
  • If the delivery is cancelled, create a new request from New delivery.
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