The parcel is too big or too heavy
The chosen vehicle cannot carry it.
What to do
- Choose a bigger vehicle (car or van).
- Check the size and weight you entered.
- If the parcel is truly too big for every vehicle, Kolis cannot deliver it.
- If the size you entered does not match the parcel, cancel and redo the request with the right details.
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Size, weight and fragileChoosing a vehicleParcel too big for my vehicleCan't find your answer?
Write to us and include your delivery reference. Never tell us your delivery code.
Contact supportsupport@kolis.delivery