‹ Help center › Problems and what to do

My position is not found or not precise

The app cannot find where you are, or the accuracy is low.

What to do

  • Access refused: allow location access in your browser settings, or pick a saved place.
  • Position not found: go out in the open and try again.
  • Took too long: try again.
  • Device not compatible: pick a saved place.
  • Low accuracy: try again outdoors and add a landmark to help the courier.
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Confirming your locationSaving a place for next time

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