‹ Help center › Problems and what to do

The request expired

The recipient or you did not finish in time.

What to do

  • The request is cancelled automatically. You are notified.
  • Nothing is debited.
  • Create a new request from New delivery.
  • If the recipient told you they wanted to answer, send them a new request.
  • Tell the recipient to answer quickly: answer time: shown in the app.
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Write to us and include your delivery reference. Never tell us your delivery code.

Contact supportsupport@kolis.delivery