‹ Help center › Couriers

A problem during the delivery

Once the parcel is picked up, report the problem: the Kolis team decides what happens.

What to do

Tap “A problem?” then “Report a problem”.
Describe what is going on, then tap “Send the report”.
The Kolis team replies.
Locked code: write to support with the delivery reference.

Was this article helpful?

Related articles

Cancelling a delivery (courier)The delivery code is refused or locked

Can't find your answer?

Write to us and include your delivery reference. Never tell us your delivery code.

Contact support support@kolis.delivery