Price and payment
How the price works, wallet, top-up, refunds.
9 articles
How the price is calculatedThe price follows the distance, then parcel supplements are added.Parcel supplementsA small extra amount for bigger, heavier or fragile parcels.When do I see the final price?As soon as the recipient and you have confirmed your locations.Your Kolis walletThe wallet holds your money to pay for deliveries.Topping up your walletAdd money so your deliveries can be paid.Saving or changing your payment methodMobile money or card, checked by our payment partner.When is the money taken?Not before a courier accepts. Then it is held safely until delivery.“Waiting for payment”Your balance does not cover the price. Top up to start the courier search.Seeing your operations and deliveriesFind everything you paid, received or sent.
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